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From the Mailbag
From the volume of mail we received this week from readers suggesting keyboard shortcuts for Windows 7 and Office 2010, it seems that a lot of you are "power users" who like to use keyboard shortcuts to get things done quickly. Here is a short selection of recommendations we got from our readers:
John from the UK offered this tip for working with Word:
I use the Shift+F3 occasionally ? whenever I accidentally hit the caps lock button and continue to type without looking up.
But my favourite tip is SHIFT + ALT + uparrow / downarrow. Select a line or two, or a paragraph or two , then use SHIFT+ALT+uparrow to move it around your document. Even more fun ? select some rows in table, do the same, and it moves the rows around the table. It will also move the rows out and create a new table, or from one table to another.
Mark, also from the UK, added a bit more to the above suggestion:
If you couple it with up-arrow or down-arrow to move the cursor around, and/or shift-up /down arrow to select more than one line (or if you?re really clever, ctrl-shift-up / down arrow to do this for whole paragraphs) then you have some really good editing tools for moving text and/or table rows around in a document.
And another Mark from somewhere said:
Very useful for many Windows programs (Office, Browsers, etc). Handy for small screens, laptops, and netbooks. Hold down the CTRL key and roll the mouse wheel up and down, to zoom in and out. (this is the same as holding the CTRL key and using "+", "-", and ZERO keys.
Thanks but just to clarify, the CTRL+ and CTRL- combinations work in IE but not in Office programs--see here for how to zoom in Word 2010:
Apple in the Enterprise
For this issue I thought I'd talk about something I have absolutely no hands-on experience with whatsoever, namely, integrating Apple products like Macs, iPads and iPhones into enterprise environments built upon Windows Server technologies like Active Directory, Exchange, SharePoint, System Center and so on. So why am I talking about something I don't know much about? Because I'm hoping to get some responses from those of you, the readers of this newsletter, who DO have some hands-on experience in this area, so I can include them in my Mailbag column in the next newsletter.
But first, let's see what The Oatmeal says about WHAT IT'S LIKE TO OWN AN APPLE PRODUCT:
Having done a bit of research on integrating Apple products into a Windows-centric infrastructure, here's what I've learned (or think I've learned) so far. Please forgive any inaccuracies in my observations as I don't own, use or work with any Apple products.
Apple iOS devices and SCCM 2012
Here's a quote from TechNet Magazine:
"SCCM 2012 introduces multivendor platform support, with native support for all devices that leverage Exchange ActiveSync technology. This includes Windows Phone-, Apple iOS-, Symbian- and Android-based devices. You can manage multiple mobile device platforms, complete with asset tracking and policy enforcement. You can even manage mobile devices that connect to public cloud-hosted e-mail infrastructure, like Office 365."
Here's a blog post by James Bannan that demonstrates how to import Apple iOS and Android into SCCM 2012:
If anyone here has more knowledge concerning managing iOS devices using SCCM 2012, or if they know of any third-party products that can integrated into System Center and be used to manage iOS devices, email me at firstname.lastname@example.org.
Apple Macs and SCCM 2012
Here's a quote from a thread from 2010 in the Microsoft System Center Forums:
"The product managers were pretty clear that Mac OS X support is not being added to ConfigMgr v.Next"
Know anything more about this? Email me at email@example.com.
Integrating Macs into Windows networks
Back in 2008 Don Jones wrote this article in TechNet Magazine about getting Macs to network with Windows computers to share files between them:
Does anyone know if the information in this article is still accurate? Email me at firstname.lastname@example.org if you've tried integrating Macs into your Windows-based networks and let me know what works and what doesn't.
Joining a Mac to an Active Directory domain
So, can you join Macs to a domain? The Mac IT Guy says you absolutely can do this and it?s actually pretty easy:
That's nice to know at least!
Some Third-Party Solutions
Absolute Software says their Absolute Manage product is: "the world?s only persistent computer lifecycle management solution that allows you to manage the PC and Mac devices in your deployment from a single interface." They also say Absolute Manage is "fully integrated with SCCM, providing an export module to send Mac inventory data directly to SCCM in the same native format and mechanism as a standard Windows PC. This means you can automatically integrate Mac and Windows PC data into a single set of SCCM reports for an overview of your entire deployment."
McAfee says their Enterprise Mobility Management (EMM) product can provide a complete mobile security solution for Apple iOS, Windows Phone 7, Android and BlackBerry:
Quest Software says that version 4.0.4 of their Quest Management Xtensions (QMX) product "supports Microsoft SCCM integration for mobile devices running iOS 4 or greater (iPhone/iPad). Features include Remote Wipe, Lock and Passcode Clearing, Hardware Inventory, iOS MDM policies enforcement, and profile distribution integrated with Configuration Manager software distribution." They also say that QMX 4.0.4 "supports integration with Microsoft SCOM 2012 RC and Hardware/Software Inventory reporting as well as Package/Program Software Distribution for Microsoft SCCM 2012 RC."
Quest also has a LiveMeeting demo of their solution at:
Don Jones, co-founder of Concentrated Technology, also wrote a whitepaper awhile back about using Quest software with SCCM 2007 to manage Macs in the enterprise. He says "Apple?s Mac computers are becoming more and more popular in organizations. This creates the need to manage Macs in much the same way you manage your Windows machines, including: discovering Macs on your network, supplying patches, inventorying hardware and software, remote controlling your Macs to the help desk, tracking application usage to identify needs for software license compliance, and so on. Why continue to spend time and money duplicating your management efforts? The solution? With Quest, you can leverage System Center Configuration Manager 2007 (or the prior version SMS 2003) to manage your Macs ? not just your Windows systems. This means your Mac/*nix administrators can focus on more critical tasks, allowing Configuration Manager to be the central management point for more routine change, configuration and system updates?for both your Windows systems as well as your Mac clients!"
So it looks like the Quest-plus-SCCM solution for managing Macs has been around for awhile, which is something I wasn't aware of. Cool, I learned something today.
Centrify says their Centrify Suite for Mac OS X product "enables a Macintosh OS X computer to participate seamlessly in a Windows Active Directory domain, with advanced Windows Group Policy support for desktop lockdown"
And finally of course there's Apple, which has a page that lists a number of third-party Mobile Device Management (MDM) products that can provide businesses with the ability to manage scaled deployments of iPad and iPhone:
Do any readers of this newsletter have any hands-on experience with any of these third-party solutions for managing Macs and/or iOS devices in Windows-based environments? If so, email me your stories at email@example.com and I'll share them with other readers so we can learn this together.
After all, if ComputerWorld is correct then we'll all need to "adapt or die" when it comes to managing Apple devices in the enterprise:
Tip of the Week
In Outlook 2007 when you type something into the Instant Search box and press ENTER, if your search results are too broad you can narrow your search by clicking the Expand The Query Builder control to the right of the search box and specify additional query text in the From, To, Subject or Body fields. But if you've migrated to Outlook 2010 you'll probably have noticed that the Expand The Query Builder control is no longer available to the right of the search box. How then can you narrow your search results when you're using Outlook 2010?
The answer is to look at the ribbon. When you click in the Instant Search box, a new tab called Search Tools appears on the ribbon, and when you select this tab you'll see four tab groups on it as follows:
While learning new things can be a pain, it's actually a lot easier to quickly broaden or narrow your search in Outlook 2010 using the ribbon than it was using the Expand The Query Builder control in Outlook 2007 once you get used to it.
"Use the Ribbon, Luke." --Star Wars, the Microsoft extended version
Recommended for Learning
Since SCCM 2012 will have some capability for managing Apple iOS devices, you might want to become more familiar with SCCM 2012 and you can do this in a couple of ways.
First, you can download an evaluation version of SCCM 2012 from the TechNet Evaluation Download Center at:
And second, you can take some free online training on SCCM 2012 at the Microsoft Virtual Academy at:
Finally, here are three networking titles you might want to consider adding to your library:
Computer Networks, Fifth Edition: A Systems Approach from Morgan Kaufmann is an introductory level textbook on networking technologies and protocols designed for a university audience. The book assumes some background knowledge of UNIX shell programming and some higher maths skills, but you can learn a lot from reading it even if you don?t have such background. Some of the chapter-end exercises seem a bit dated (SONET, anyone?) but that?s pretty much to be expected with any university textbook and especially one that has gone through multiple editions like this one. Experienced network engineers will probably skip through the book and read only what they find relevant, for example if they needed to learn how some network protocol worked for troubleshooting purposes. To sum up: there are lots of introductory networking books around, and I?d place this one somewhere around the middle of the pack as far as usefulness is concerned.
IPv6 for Enterprise Networks from Cisco Press provides a good introduction to implementing IPv6 on your organization?s network. The book covers everything from rationale for IPv6 to network design to coexistence with and migration from IPv4. A lot of the book is relevant even if you don?t use Cisco hardware on your network, but the configuration examples all use Cisco IOS of course. And although there are lots of configuration examples, I wouldn?t quite call this book a recipe for deploying IPv6. It?s more like a heads-up on everything you need to know and be aware of as you begin planning your IPv6 deployment. I read about the first third of this book and learned quite a lot.
Mobile IPv6: Protocols and Implementation from Morgan Kaufmann is a bit beyond me I?m afraid. I wanted to learn more about the Mobile IPv6 protocol (RFC 3775) and thought I was a geek, but after struggling through the first couple of chapters I quickly got lost. And I?m the guy that used to fire up Network Monitor just so I could while away a spare hour watching the different kinds of traffic moving across the LAN... Hey, I guess that shows my age. The book really lost me when it started using C code for describing how Mobile IPv6 headers are implemented and processed. At that point my fluency in Fortran failed to help me the way I hoped it would. Wow, I guess that really shows my age, LOL.
Quotes of the Week
"The one human freedom that cannot be taken from you is the capacity to choose your attitude in any given set of circumstances--to choose one's own way." --Viktor Frankl
"Never limit yourself to what you think is reasonable or possible. You have to learn that your ambition and desires may seem more unreasonable to you than they do to other people." --Michael Korda
"When I wrote it was in bursts: an eighteen-thousand-word novelette all one night long, taking the last page out of the typewriter at noon and falling exhausted to sleep. It was not a bad novelette, but the way I wrote it was very bad. To produce so much so quickly and so exhaustingly makes it that much harder to sit down to produce again. The experience gives you the confidence that a great deal can be done in a short time, which encourages delay." --Science fiction author Frederik Pohl in his autobiography The Way the Future Was
Be sure to forward this newsletter to a friend or colleague who might find the tips and tools in it helpful for performing their job. And if you have feedback concerning anything in this newsletter, feel free to send it to my mailbag at firstname.lastname@example.org
Cheers, Mitch Tulloch
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Absolute Manage lets you to manage PCs, Macs, and iOS and Android devices from a single interface:
Centrify Suite for Mac OS X lets a Mac OS X computer participate seamlessly in a Windows Active Directory domain:
Conferences, Expos and Other Events
February 21-22, 2012 - Creating & Managing a Private Cloud with System Center 2012 Jump Start is a free public two-day virtual event where you can learn how to deploy, manage and maintain Microsoft?s private cloud solution using System Center 2012:
March 26 - 29, 2012 - SQL Server 2012 Launch Conference and Expo at the MGM Grand in Las Vegas:
April 16-20, 2012 - Microsoft Management Summit 2012 is where skilled IT professionals can meet to increase their technical expertise through hands-on training, breakout sessions and interacting with industry leaders in desktop and device management, datacenter, and cloud technologies:
Sign up for these and other Microsoft events and webcasts at:
Sign up these and other VMware webcasts at:
Sign up for these and other O'Reilly webcasts at:
Browse the Cisco Corporate Events Calendar to find Cisco at events, trade shows and conferences around the world:
Browse the Oracle Events page to find in-person events and live webcasts for your location:
The IT certs that no longer pay extra -- and the new skills that do
ComputerWorld tells us that while overall employment in IT is improving, IT certifications are starting to lose their special value:
Windows 8 will let you sign in to your PC using a Windows Live ID
A post on the Building Windows 8 blog describes the benefits of this new feature:
How Microsoft Tracks Phishing Sites and Phishing Impressions
From the Microsoft Security Blog comes this post describing who phishers target, where they come from, and how to defend yourself against them:
Virtualization Licensing; VMware vs. Microsoft (Apples vs. Oranges)
The Irish IT Professional explains why he favors Microsoft's virtualization licensing over VMware's:
The cloud market in 2012: Through the eyes of experts
Do your enterprise cloud plans align with industry strategies? What cloud developments can we expect in 2012? In this featured article, industry experts predict on this year's cloud landscape, taking a look at the possible ups and downs that lie ahead for the cloud computing industry.
Shedding light on Hyper-V 3.0 resource monitoring
Microsoft is adding new resource-monitoring capabilities directly into Hyper-V 3.0, but the extent of these improvements still remains a mystery. This expert tips gives you a peek at some of the things you can expect from these new functionalities.
With the dizzying array of disaster recovery tools for virtualization, one can quickly lose sight of disaster recovery's ultimate goal: keeping users connected. For a solid disaster recovery strategy, using virtual desktops may be just the ticket to maintain connectivity.
Avoid the numbers game with Windows Server 8
The promise of improved IP address management could be one incentive for organizations to switch to Windows Server 8. Gain insight into the ways Windows 8 can ease IP management and help you avoid the numbers game in this expert tip.
Inside the Museum of Nonsense:
Computer geeks like it dark, like in a cave. What's the best type of lighting for such an environment?
Microsoft .NET Gadgeteer is an open-source toolkit for building small electronic devices using the .NET Micro Framework and Visual Studio/Visual C# Express:
Hacker's demo shows how easily credit cards can be read through clothes and wallets:
Mitch Tulloch is Senior Editor of WServerNews and is a widely recognized expert on Windows administration, deployment and virtualization. Mitch was lead author of the bestselling Windows 7 Resource Kit from Microsoft Press and has published hundreds of articles for IT pros. Mitch is also a seven-time recipient of Microsoft's Most Valuable Professional (MVP) award for his outstanding contributions in support of the global IT pro community. Mitch owns and runs an information technology content development business based in Winnipeg, Canada. For more information see www.mtit.com
Ingrid Tulloch is Associate Editor of WServerNews and was co-author of the Microsoft Encyclopedia of Networking from Microsoft Press. Ingrid is also Head of Research for our content development business and has co-developed university-level courses in Information Security Management for a Masters of Business Administration program.