How Spyware Caused $25,000 In Cost
This is a story from a consultant using CounterSpy. For sure very
interesting reading. ;-)
"Stu, Wanted to fill you in on a big CS success story.
"I have a customer with 2 locations in different states connected
via a T1. They have 3 users who use their accounting software.
This one lady was using it via the WAN link and having all kinds
of problems. She is the CFO and had problems working with the app.
"She would enter and invoice, get and error msg "Lock Table Full",
reboot, repeat cycle. Needless to say when you have 100s of invoices
to post that is an exceedingly painful cycle to go through. They
had replaced her laptop, rewired her connection, spent hours on the
phone with tech support, run AdAware, Spybot, McAfee 8.0i, Stinger,
NAV, Trend and who knows what else. They were using a very old
version of that application that was known to have this Lock Table
Full issue. So they spent several thousands of $$$ sending me to
the remote site to spend an entire weekend upgrading them to the
latest version. They were 10 years worth of updates behind. The
upgrading took a very long time and I used to be a Registered
Consultant so they wanted me to personally do the conversions.
"Within 2 days the same user reported the same problem. [email protected]!!!
So or router/firewall guy got permission to monitor their network
traffic. One day her PC started flooding their outbound WAN traffic.
Needless to say her accounting app started to show the same
problems again. So I was sent down to find out what was going on.
I uninstalled AdAware and Spybot and installed the demo of
CounterSpy. It took CS 1.5 hours to scan her laptop but it
found: 52 pieces of spyware, 188 infected files and over 1900
infected registry keys. Once her laptop was cleaned she had
"Five days later I get a call from their network admin. SAME [email protected]
PROBLEM AGAIN!!! I was like - 'what the heck is going on here'.
Went down to her office (we are in the same office building).
Guess what? She had uninstalled CS because she didn't like all
the popups when she would attempt to install all her "free"
Internet downloads. Groan.
"I reinstalled CS, rescanned and re-cleaned her laptop, this time
with instructions she was NOT to uninstall CS again. She has now
gone over a month without problems. So you could honestly say
this one infected laptop cost them well over $25,000 because
of spyware and related crapware. One new laptop, 2 wipes and
reloads, one financial accounting application upgrade, one year
of support contract for it, router and firewall monitoring at $150
per hour, 3 full days of upgrading and data conversion, plus
travel, plus hotel, plus food, plus plus plus!
"And a free demo copy of CS fixed all the problems. Of course, we
are now installing CSE on both sides of the WAN. So the demo of
CS more than paid for itself. Thought you would want to know this
whole sordid mess. You most ardent supporter here in Arkansas"
-- Name withheld to protect the guilty CFO. [grin]
Check out what CounterSpy can find on your PC for 15 days:
And a full 30 day eval of CounterSpy Enterprise is here:
What Are We Cutting From The Budget?
If your budgets are under pressure, print management is a necessity.
What is Print Management? Why would you manage printing? Good
questions in a corporate environment where expenses soar, budgets
get cut and your user's printing needs are ignored for the good of
the bottom line. But more and more printing costs are becoming
a major concern.
Printing was cheap and easy when there were just black and white
simple line printers around, but the technologies in printing have
come a long way. The push to upgrade to color printers is huge,
and when your basic toner cartridge on a color printer goes up in
price 3 to 5 times you start to see the office expenses budget
skyrocket. Paper also was a negligible expense, but since the
introduction to color and being able to print photographs,
transparencies and other specialized output, the price of paper
has also increased expenses.
So let's summarize this, printer technology has jumped leaps and
bounds in the last 10 years. The hardware is smaller, faster,
cheaper, and you can print color. So the market had to compensate
in other places like the price of toner, paper, services, etc...
More over, there is a major "but". While the technology has
jumped far ahead, the management of these systems has not.
Walk into any small business, school, corporation or government
office and you will see boxes under each printer. What's in these?
Scrap paper? No! It is not just scrap paper. Those boxes also
contain valuable Toner, Help Desk time, IT Administrator time,
and many other service expenditures. Hence the ballooning costs.
The paperless office (Digital Age) to a certain extent works.
But we still want to print and we can print on-demand! We print
E-mail, Websites, Office Documents, Child's Book Report, Resumes,
Photographs, Transparencies, Posters, Books, and on and on.
The average company may be only dimly aware or completely unaware
of this expenditure. Most of them needlessly throw away money, and
resources that could be better spent. Recently a survey which was
done on IT Managers at 954 organizations around the world, found
the biggest problem with their printing networks was:
- Printing Waste (56%)
- Inability to Do Accounting for Printing (41%)
Print Manager Plus does a great job of cutting costs related to
printers. The product is easy to install and easy to use. It is
a solution that every Administrator with tight budgets should
have installed on their network. The product is very flexible
and can be installed on a small peer to peer network or a large
server enterprise infrastructure. The product is fairly priced
and starts at $795.00 per print server for the Standard edition
and $1,295.00 for the Client Billing edition with large discounts
for Academic and non-profit institutions. A fully functional 30-day evaluation can be downloaded here: