MY PROFILE | PRIVACY 
Vol. 16, #11 - Mar 21, 2011 - Issue #820
First Look: IE9 Speed Rivals Or Beats Chrome and Opera

  1. Editor's Corner
    • Global Server & OS Reliability Survey Results Part 3
    • Email Security Preferences Survey
    • Quotes of the Week
  2. Admin Toolbox
    • Admin Tools We Think You Shouldn't Be Without
  3. Webinars & Seminars
    • VIPRE Antivirus Business Product Demonstration - 3/22
    • VIPRE Email Security for Exchange Product Demo - 3/29
    • BriForum Europe 2011: Last Day To Save £100!
  4. Tech Briefing
    • First Look: IE9 Speed Rivals Or Beats Chrome and Opera
    • Eight Free Windows 7 Tools You Gotta Try
    • What You Need To Know About Windows 7 Service Pack 1
    • With Hacking, Music Can Take Control Of Your Car
  5. Windows Server News
    • Windows 7 Learning Guide
    • Cloud Computing Development For Beginners
    • The Pros And Cons Of Using Hosted Apps In The Enterprise
    • Fast Guide To Hyper-V Dynamic Memory
  6. Third Party News
    • Buy VIPRE Business in March and you could win an iPad!
    • VIPRE Horsepower
  7. WServerNews FAVE Links
    • This Week's Links We Like. Tips, Hints And Fun Stuff
  8. WServerNews - Product of the Week
    • Buy VIPRE Business in March and you could win an iPad!
Buy VIPRE Business in March and you could win an iPad!

Purchase a VIPRE Antivirus Business license with 50 seats or more between now and March 31, 2011 and you'll be entered to win one of two Apple iPads; plus you'll receive a FREE VIPRE t-shirt. With VIPRE Business, protection from the latest malware is faster and easier than you ever thought possible. You'll benefit from fast scan times, fast threat detection, and fast system performance - plus easy deployment and management. Please see terms and conditions of promotion:
http://www.wservernews.com/110321-VIPRE-Business

Editor's Corner

Global Server & OS Reliability Survey Results Part 3

By Laura DiDio -- Thanks once again to the nearly 500 of you who participated in the third annual GFI Software and ITIC joint 2010-2011 Global Server Hardware and Server OS Reliability survey. As always your responses were enlightening and very frank!

As we mentioned last month, this was a very broad, comprehensive survey, so we'll be presenting the survey results/highlights in three parts. The second installment summarized below, details your responses to the security of your server operating systems and the impact that security has on the overall reliability of your environments. In this third and final installment we're detailing the results on user satisfaction with the products and the technical service and support you're receiving from your server hardware and server operating system vendors.

As always anyone who participated in the survey can receive a complimentary copy of the full report by sending me an Email at: [email protected] The Report will be sent to you within the next two weeks.

User Satisfaction Survey Results

As we said in the earlier installments of the reliability survey, each poll elicits some surprising and unexpected revelations. In this survey, users reserved their highest encomiums and most critical barbs for the server hardware vendors - both in terms of product performance and reliability and the service and support they receive from their respective vendors.

Among the mainstream hardware vendors with the largest market shares, users expressed the most satisfaction with Dell, HP and IBM service and support. Stratus Technologies, which sells the ftServer line that specializes in high availability, also got customer kudos for delivering superior service and support.

Specifically, the results show that 76% of HP customers rated its service and support as Excellent or Very Good, followed by 72% of IBM corporate accounts who gave Big Blue servers Excellent or Very Good grades and 70% of Dell customers who said their technical service and support was Excellent or Very Good.

Equally important is the fact that only a very small minority of Dell, HP and IBM customers gave those vendors negative ratings for their technical service and support. Only three percent of IBM server users rated the company's technical service and support as Poor and none called it Unsatisfactory. Among Dell users, only a very small two percent minority called technical service and support Poor and only one percent deemed it Unsatisfactory. Similarly, only three percent of HP server respondents called technical service and support Poor and only two percent rated it Unsatisfactory.

Over eight-out-of-10 or 84% of Stratus ftServer customers gave the company's technical service and support an Excellent or Very Good rating. Significantly, none of Stratus' customers said the technical service and support was Poor or Unsatisfactory.

We spoke to many of you via Email and phone interviews. Based on those conversations we determined that the biggest customer complaint was not with the inherent performance, reliability or security of a specific server hardware or server OS platform, but rather in finding a fix and getting technical service and support when the IT department is stymied.

In these particular instances, the organizations were very large enterprises and a common complaint was that searching for a fix was akin to finding "proverbial needle in a haystack." Since the underlying reliability and security of nearly all the server operating systems and server hardware has improved, the majority of the more moderate and severe Tier 2 and Tier 3 outages are mainly due to integration and interoperability issues e.g., incompatible applications or drivers.

This underscores the importance of timely and efficient technical service and support. It is not hyperbole to state that technical service and support is one of the pillars - along with product features, performance, security and scalability -- that solidifies or undermines the overall reliability of the network infrastructure.

Conclusions and Recommendations

Vendors' ability to deliver top notch technical service and support - including a quick response with updates, fixes and patches to known flaws and security vulnerabilities - has a direct impact on overarching network reliability. Technical service and support - good and bad - also distinguishes and differentiates vendors from their competitors.

How promptly, efficiently and courteously a vendor responds to its customers definitely plays a role in an organization's planned purchases and upgrades. Vendors who provide shoddy service, or have been inattentive to their customers' requests for information on products and pricing or who fail to effectively respond in times of crisis, may find that such behavior backfires. A vendor that ignores its clients' needs once the contract has been signed, may find themselves unable to upsell to those users or tossed out of the account completely when the contact expires.

At the very least, the vendor can expect that service contract renewals will be imperiled. Competition is fierce among hardware and server operating system vendors. Users have choices and they know it. In 21st Century networks, time is literally money. Fast action and superior service and support can save or cost a corporation thousands or even millions of dollars for every minute of downtime.

- Laura DiDio is principal at ITIC a research and consulting firm based in Boston.

Email Security Preferences Survey

GFI Software would like to know what you think about email security. You can win an iPad 2 if you participate:
http://www.wservernews.com/110321-Email-Security-Survey


Quotes of the Week

"Dreams are today's answers to tomorrow's questions." - Edgar Cayce

"The single most exciting thing you encounter in government is competence, because it's so rare." -- Daniel Moynihan

"Intellectual growth should commence at birth and cease only at death." -- Albert Einstein,

Warm regards, and thank you for being a WServerNews subscriber. No trees were killed in the sending of this message, but a large number of electrons were terribly inconvenienced. Please tell your friends about us. They can subscribe here:
http://www.wservernews.com/110321-Subscribe

PS: Did you know this newsletter has a sister publication for XP users called WXPnews? You can subscribe here, and tell your friends:
http://www.wservernews.com/110321-WXPnews

PPS: And now we have our new Win7News! You can subscribe here, and tell your friends:
http://www.wservernews.com/110321-Win7News

Hope you enjoy this issue of WServerNews! Warm regards, Stu Sjouwerman  |   Email me: [email protected]

Frustrated With Gullible End-users Causing Malware Infections?

Today, more than 60 percent of malware infections are caused by social engineering. The bad guys bypass your endpoint security and go after your users. Is it really going to take a serious security incident for your organization to start training those uneducated end-users? It only takes -one- naive user to click on a zero-day phishing link to cause enormous damage, up to bankruptcy. If you are frustrated with malware infections, it's time to do something about it. Need ammo to convince management? Get your Free Phishing Security Test now, and find out what percentage of your employees are Phish-prone™. That will shake loose some budget!:
http://www.wservernews.com/110321-Phishing-Security-Test


Admin Toolbox

Admin Tools We Think You Shouldn't Be Without

Simplify your life with mPowerTools - 100+ Reports - tackle AD chores in bulk - a search & replace tool - you'll never script again AND NO third party databases!
http://www.wservernews.com/110321-mPowerTools

Frustrated with gullible end-users causing malware infections? Need budget approval from management? Do the Free Phishing Security Test on all users!:
http://www.wservernews.com/110321-Phishing-Security-Test


Webinars & Seminars

VIPRE Antivirus Business Product Demonstration - 3/22

Join us for a look at VIPRE Antivirus Business, powerful, high-performance endpoint malware protection, which combines antivirus and antispyware into a single agent. Learn why VIPRE delivers all the necessary security functionality you need and nothing you don't!

Tuesday, March 22, 2011, 2:00pm - 2:30pm EDT
http://www.wservernews.com/110321-Webinar-Mar-22


VIPRE Email Security for Exchange Product Demo - 3/29

Securing your Exchange Server is key to protecting your enterprise environment from spam, viruses, phishing, and other messaging threats. In this product demonstration, learn how the new version of VIPRE Email Security for Exchange (formerly Ninja Email Security) can help protect your network and cut your Exchange admin time in half with this powerful, policy-based email security product.

Tuesday, March 29, 2011, 11:00am - 11:30am EDT
http://www.wservernews.com/110321-Webinar-Mar-29


BriForum Europe 2011: Last Day To Save £100!

Join leading independent industry experts including Brian Madden, as well as top solution providers and hundreds of your peers, at the most advanced, technical, hands-on desktop virtualization event taking place 10-11 May in London. Today is the last day to save £100, so register now!
http://www.wservernews.com/110321-BriForum-Europe-2011


Tech Briefing

First Look: IE9 Speed Rivals Or Beats Chrome and Opera

Microsoft was happy this week that the new IE9 (which supports HTML 5) had been downloaded 2.35 million its first 24 hours out. That's 27 downloads a second. Compare that to Firefox which did eight million and things get in perspective. Both IE9 and Firefox 4 have the "do not track" feature using the same technology. IE9 is only available on Windows 7 and Vista. It was all over the press this week, but InfoWorld has the best write-up and first look, claiming that "Microsoft's IE9 provides a browsing experience that even Chrome and Firefox users may find compelling".
http://www.wservernews.com/110321-Internet-Explorer-9

However, here is a gotcha I got from Holland's Welmoed Jonker. "Recently I have installed IE9 Beta on one of my computers. On that computer I also perform maintenance for our club's website. We use MyBB as a shell for the website and forum. Some time ago I was editing pages on our club's website. After completion and saving the pages I had edited were corrupted. Looking into the matter we found that IE9 stripped all commands from the pages leaving only plain text.

So, as always: TEST, TEST, TEST.

Eight Free Windows 7 Tools You Gotta Try

InfoWorld's Windows blogger recently found these utilities, which have made his PC environment that much more capable. The smartphone marketing phrase "there's an app for that" got them thinking -- isn't there an application for pretty much anything and everything I need on my PC? And aren't those apps typically free? Yes, pretty much. Here are eight of their recent Windows tools discoveries:
http://www.wservernews.com/110321-Windows-7-Tools


What You Need To Know About Windows 7 Service Pack 1

Windows 7 Service Pack 1 has been out for a month. Here's a quick list of the known problems that warrant your attention:
http://www.wservernews.com/110321-Windows-7-Service-Pack-1


With Hacking, Music Can Take Control Of Your Car

By adding extra code to a digital music file, they were able to turn a song burned to CD into a Trojan horse. When played on the car's stereo, this song could alter the firmware of the car's stereo system, giving attackers an entry point to change other components on the car:
http://www.wservernews.com/110321-Stereo-Hacking


Windows Server News

Windows 7 Learning Guide

Amidst all of the hype and marketing material surrounding Windows 7, it can be difficult to understand what a migration would really be like. This expert guide breaks down Windows 7 into manageable parts, from migration tips to the top new features and security improvements, to ease your fears and simplify the upgrade process:
http://www.wservernews.com/110321-Windows-7-Learning-Guide


Cloud Computing Development For Beginners

If you're interested in using the cloud for testing and development, this is the guide for you. It provides information on various cloud computing platforms available for application development, including Google App Engine and Salesforce.com's Force.com, and offers best practices and helpful hints on working with cloud APIs:
http://www.wservernews.com/110321-Cloud-Computing-Development


The Pros And Cons Of Using Hosted Apps In The Enterprise

Using hosted applications can help you reduce IT support costs and management issues, but as with everything there are downsides as well, such as losing control over your applications. This expert tip breaks down the advantages and disadvantages so that you can take preventative measures if you decide to leverage the benefits of hosted applications within your organization:
http://www.wservernews.com/110321-Hosted-Apps


Fast Guide To Hyper-V Dynamic Memory

It's no secret that Microsoft has been working to keep up with virtualization giant VMware, but can its Dynamic Memory feature hold its own against VMware's memory overcommit functionality? These five quick tips will help you pinpoint how the feature works and whether it truly measures up to similar features from VMware as well as Citrix:
http://www.wservernews.com/110321-Hyper-V-Dynamic-Memory


Third Party News

Buy VIPRE Business in March and you could win an iPad!

Purchase a VIPRE Antivirus Business license with 50 seats or more between now and March 31, 2011 and you'll be entered to win one of two Apple iPads; plus you'll receive a FREE VIPRE t-shirt. With VIPRE Business, protection from the latest malware is faster and easier than you ever thought possible. You'll benefit from fast scan times, fast threat detection, and fast system performance - plus easy deployment and management. Please see terms and conditions of promotion.
http://www.wservernews.com/110321-VIPRE-Business


VIPRE Horsepower

"I found out about it through another IT manager here in Houston. I had never heard of Sunbelt, but then a few months later GFI informed me of the merger (we use Mail Essentials). So I demo'd it for a few weeks on my system here at work. I uninstalled the Symantec EP console and my server took off like it had 200 more horsepower. I added the VIPRE console and Server 2003 doesn't know it's there. The clients are the same way. Great software!" - JR
http://www.wservernews.com/110321-VIPRE-Business


WServerNews FAVE Links

This Week's Links We Like. Tips, Hints And Fun Stuff



WServerNews - Product of the Week

Buy VIPRE Business in March and you could win an iPad!

Purchase a VIPRE Antivirus Business license with 50 seats or more between now and March 31, 2011 and you'll be entered to win one of two Apple iPads; plus you'll receive a FREE VIPRE t-shirt. With VIPRE Business, protection from the latest malware is faster and easier than you ever thought possible. You'll benefit from fast scan times, fast threat detection, and fast system performance - plus easy deployment and management. Please see terms and conditions of promotion.
http://www.wservernews.com/110321-VIPRE-Business