Vol. 48, #8 - September 23, 2013 - Issue #948


Exchange Online Troubleshooting for SMBs

  1. Editor's Corner
    • From the Mailbag
    • Exchange Online Troubleshooting for SMBs
    • Tip of the Week
    • Recommended for Learning
    • Quote of the Week
  2. Admin Toolbox
    • Admin Tools We Think You Shouldn't Be Without
  3. Events Calendar
    • Americas
    • Europe
  4. Webcast Calendar
    • Register for Webcasts
  5. Tech Briefing
    • Windows Server
    • SharePoint, Exchange and Office
    • Windows PowerShell
    • Hyper-V
    • VMware
    • Citrix
    • System Center
    • Security
    • Other stuff
    • Acknowledgements
  6. Windows Server News
    • Ideal cloud apps balance existing costs vs. potential cloud savings
    • Taking the Microsoft certification path to VDI
    • Why the Xen hypervisor could emerge from irrelevance
    • Don't forget enterprise password protection in a merger or acquisition
  7. WServerNews FAVE Links
    • This Week's Links We Like. Fun Stuff.
  8. WServerNews - Product of the Week
    • Solve the problem. Be a hero. Try FactFinder Express.


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Editor's Corner

This week's newsletter is all about troubleshooting Exchange Online for small and medium-sized businesses with a guest editorial by Microsoft Office365 MVP Alberto Pascual. If your business uses Exchange Online or Office 365 (or if you're thinking of using it) make sure you save this issue as there are tons of terrific troubleshooting suggestions in it!

But before we get to Alberto's article, let's take a quick dip into our Mailbag as it's been accumulating for some time now...

From the Mailbag

Last week in Issue #947 IT Career Learning the Other Mitch (Mitch Garvis) gave us some tips on staying ahead in the certification and skills game. Mitch's guest editorial generated a few responses from our readers.

First, a reader named Mike said:

My experience, having worked with IT since 1990 in a number of for profit and nonprofit businesses I have run, is that unless you have this fundamental, overpowering, curiosity about how things work and can maintain that for a long period of time you will not be truly successful or happy. I have seen many, many, mortal humans, burn out from this continuous learning. If you lose this, it is time to move on for you own wellbeing. I have been fortunate that as I have gotten older I have been able to narrow my focus and no longer need to concern myself with every new technology. There is just too much out there.

Btw, this kind of curiosity is what made Bill Gates as a kid read a set of encyclopedias from A to Z twice, and work hours that would kill mere mortals. It is also what made him and many others successful, assumedly happy, and rich in the business world.

I guess I haven't been as successful as Bill Gates has because my own reading through the Encyclopedia Britannica stalled around volume F or thereabouts...

Another reader named Dan from Ottawa, Canada, was a bit briefer in his feedback:

Very positive and constructive response.....

I'm not sure what the extended ellipses implies though.....

And a reader whose (well-known in VMware circles) pseudonym is Datto shared his own Top Five Suggestions For Training Motivation as follows:

5) Determine the benefit for spending the time studying -- ask yourself these questions and then get pursue information to answer your own questions:

a) Is what you're intending to study relevant to a large number of employers (or your existing employer as a minimum)? For instance, if you're interested in virtualization, VMware virtualization has 9x to 10x more job openings than Hyper-V on the job boards such as Monster.com, Indeed.com, CareerBuilder.com and Dice.com. Use numbers from those job boards to determine how relevant a technology might be.

b) Are you seriously interested in the subject -- does the subject get you excited or is it a chore? If it's a chore you might want to look at something else to devote your time toward so the motivation isn't so much of a hurdle.

c) Is this a new field (where you're broadening your skillset) or are you just bringing existing skills up to date? Hint: Bringing your existing skills up to date will likely be easier and may be more time effective than broadening into new skillsets.

4) Get up early every weekday day and go to bed early every night -- make it a habit to get up out of bed two hours before you have to shower for work in order to get the studying done first every day (that way, the time can't easily escape you since it's first on the to-do list every weekday). Stop watching so much television in order to accumulate the necessary time for studying.

3) Take notes in Microsoft Word on what you've learned during those two hours per weekday of self-training -- later, for a refresher you only have to study the notes you've taken rather than having to weed through all the text again

2) Set a measurable goal as the outcome for the studying effort -- for instance, say to yourself, "I want to obtain this certification by this date." That will help you define the sub-tasks necessary to get that goal accomplished and will also help measure whether you're remaining on track or not.

1) Make sure you understand the costs associated with your training goal -- for instance, if you're new to certification and you've decided to pursue a VMware Certified Professional certification, there's the cost of a required class (at least $5,000 for an instructor led class including hotel, meals, travel and test cost) in order to be eligible to become certified.

Thanks for the excellent advice Mr. Data, er, Datto ;-)

Do any other readers have tips or suggestions on how to keep ahead of the IT skills curve? Email us at [email protected]

Next, in Issue #946 Cloud, outsourcing, and the IT industry we talked about (you guessed it) the cloud, outsourcing, and the IT industry. A reader named Robert who works as a Sr. Clinical Systems Analyst for the IT department of a medical center hospital sent us a response with the subject "With Clouds Come Storms" and text as follows:

Cloud computing is yet another iteration of the classic IT centralization/decentralization ebb and flow. It is most heartily endorsed by management who can't remember how badly other overhyped tech trends have performed. Thin clients were going to replace costly and inconsistent PCs. Now the "cloud" paradigm is going to replace costly and laborious in-house servers.

From a practical, in-the-trenches IT perspective, an application being "in the cloud" just means that we're paying for the server we depend on to live in somebody else's farm that we don't have access to. Sure, it means we get to offload the responsibility of maintaining that server, but it also means that we're almost completely isolated from it and totally dependent upon middlemen for everything that needs to be done. And frankly, those middlemen are often stretched to the limit so their response time is just north of horrible or they are all but impossible to communicate with -- or sometimes both of those. Often it seems that the technical needs of cloud customers is far outstripping the skills of the providers. So good luck if you need your new cloud-based Exchange server also configured to support POP3.

The (dubious) cost- and resource-savings yielded from moving to the cloud end up negated altogether by the lack of control, iffy support, and considerable delays.

Ultimately, it's a fool's bargain because IT remains fully accountable for something it now has absolutely no control over. With clouds come storms.

What are your own thoughts concerning cloud computing? Got any real-world stories to share? Email us at [email protected]

Finally, way back in Issue #943 Rapid Release we discussed Microsoft's plans for more frequent releases of their products. A reader named David responded as follows:

Having more releases quicker is meaningless as the main impediment to upgrading is money with the secondary factor being down time followed with procrastination: "If it isn't broken, why fix it". Usually the driving force to update/upgrade and move forward is when feature sets essential to business needs are only available in or are supported by later Operating Systems.

Personally, I like converting legacy systems in to VM's and unless there is something intrinsically wrong with the legacy system, use it as a VM until such time as the customer can afford to upgrade to the newest OS. If a new Operating System is needed do to service an essential need, then run that OS as an additional VM. This is a Win-Win scenario for the client.

So rapid release is fine by me but it is not going to improve sales one iota unless the "rapid release" brings compelling must have feature sets.

My concern with the future is: Are we at a point in time whereby the "File Server" role is becoming obsolete? With cloud storage and collaboration tools, more and more file server roles are now fulfilled via online solutions. I am having a hard time justifying spending all that money for a server farm and even more for the operating systems when perfectly functional cloud options are here with 5 year operational costs being less than in-house legacy file server costs. So where will that leave us IT folk if we have no servers to sell, configure, support, maintain, and/or repair?

What do you think about a rapid release cycle? Does the cloud make file servers obsolete? Are IT pros like us going to be out of a job soon? Share your thoughts by emailing us at [email protected]

And now let's move on to our guest editorial by Alberto Pascual...

Exchange Online Troubleshooting for SMBs

First of all, I would like to thank Mitch Tulloch for giving me this opportunity of writing this article and be able to reach all of his audience.

This article is intended to help IT Pros troubleshoot their SMB Exchange Online environment with some recommendations and resources as well no matter if you have a pre-migration stage, in-process migration or already have migrated to this awesome platform. So what I'm going to do is classify the article in stages and finally will give some tips for increasing performance when working with Exchange Online.

The decision-making stage

When we plan to implement Exchange Online on our SMB we need to make some decisions in order to avoid future problems, and the most common problem is the Upgrade/Downgrade of the selected family plan.

Because actually Microsoft doesn't support the upgrade/downgrade feature between S, M and E family plans (they're planning to support only upgrades) it's a great idea to stop for a while and take a look not only to the actual needs of the company, but also the future ones.

In my personal opinion I think it´s a good idea to first buy Exchange Online Plan1 licenses (not as part of any other plan like E3) as it´s an Enterprise plan member, and if you have any other requirements like Office Professional Plus for any workstation, buy the licenses for it apart inside the subscription or select any E plan that covers your needs.

Besides you should also know the top limit of users you can add on Small and Midsize business plans (25 and 300 users respectively) and mixing licenses of different family plans is not allowed (i.e: P1 and E1 or M plan licenses).

At the writing time of this article, if you select a Small Business Plan (P1) and the number of users gets higher as your small business grows, you´ll need to do the migration to a higher plan by your own, exporting all the data from each user manually, setting up a new trial plan on Office365, add and verify the domain again (after removing it from the old subscription), importing all the data back to the new mailboxes and do all the configuration again with a good downtime for sure.

So take a look at the Office365 Plans Comparison and make your choice wisely:

Troubleshooting the pre-migration stage

So, we´re on the pre-migration stage and we need to get a couple of things to troubleshoot before migration happens. This is a stage we must be sure to heal because if we don´t we might get more troubles than we should, and we don´t want that, do we?

First of all, make sure you get the following requirements:

Troubleshooting the In-Process Migration stage

If this is your stage, then you may encounter some problems during the process as described next.

ECP in Small Business Plan

Q: "I have finished the signup of my new Small Business Plan, but when I login to my portal, I can´t see the Exchange Control Panel, does that mean my subscription doesn´t include this feature?"

A: No, this "feature" is hidden, you just have to type http://www.outlook.com/ecp on your address bar after accessing you Office365 portal.

Domain Verification Problem

Remember it may take up to 72 hours to replicate new/modified DNS records (that´s something that depends on your hosting provider)

E-mail interruption after verifying the domain

If you're doing a test pilot on Office365 (which is recommended), you must ensure to set the external domain as "Internal relay domain" and not as "Authoritative domain" inside the Exchange Control Panel -- Mail Flow -- Accepted Domain.

This will allow the mail to be sent to both servers, the Office365 and the actual mail server.

Account configuration problems on Microsoft Outlook

Verify you've created the autodiscover.domain.com DNS record as a CNAME with autodiscover.outlook.com as the value.

Autodiscover allows the clients like outlook or mobile devices to get the necessary configuration parameters using just your Office365 username and password.

If you've done it already, make sure it´s correctly configured by using the nslookup tool on a command line:

Nslookup --q=CNAME autodiscover.domain.com

Make a ping to autodiscover.domain.com and check if it pings back. If it doesn´t then probably you have something blocking the communication or the service is down. Some malware blocks communications to any microsoft.com address, a good test to let you know if this is your case is stopping and disabling the client DNS service and browsing www.microsoft.com.

Unless you've already set the users inside Office365 to use your domain.com on the user properties, remember you must use [email protected] as the username.


Remember to assign licenses to users inside the Office365 portal. Although you can create in bulk-mode your users, the licenses are not automatically applied. This process is manually done (even if using DirSync).

Slow internet connection

Sometimes your users might experience a slow internet connection when working over the internet. I highly recommend the PST Capture Tool 2.0 for uploading PST´s to the cloud, because it gives you the chance to limit the bandwidth and also schedule the upload of the data with a timeframe:

Alternate access for users made easy

One of the things I do on the clients is to create a CNAME DNS record like webmail.domain.com with the value mail.office365.com. This way you´ll avoid calls like "what was that URL again?" Just make it simple for you and your users.

Run the Office365 Desktop Preparation Tool

You can find this tool available for download from the software section of your Office365 configuration options page. This tool will prepare your desktop in order to get the latest certificates and hotfixes for your proper account configuration.

Watch it with smartcard readers

Sometimes the installed drivers of smartcard readers may block SSL communications, so please make sure you het the latest drivers or temporarily unplug it.

Go further with error solving

You can go further with error solving using the Remote Connectivity Analyzer. This web based tool helps you detect problems and possible solutions with several individual tests:

Check your On-Premise UPN suffix

If you´re implementing DirSync for a hybrid implementation, take a look at the UPN suffix assigned to the users because no domain.local are supported, you must add your domain.com to the AD domains.

Choosing Public Certificates

Watch it, choose the right Public Certificate for your ADFS 2.0. If you´re planning to implement an Hybrid scenario with remote users, you also need to add a couple of ADFS 2.0 and ADFS 2.0 Proxy Servers with the appropriate public certificates, check this Allowed Root CA´s list:

Troubleshooting the Post-Migration stage

So, you already have implemented Exchange Online on your organization? Then you´ll probably know all the advantages that this Office365 Online Service can give you: But smiley faces is not all you will get; every technology has the good part and the part where users have problems, and this product is not an exception, you must be prepared for what may come (especially when you´re a newbie).

Here are some of the things to check out when you get problems...

1) Always check if you have Internet as the first step to take.

2) DNS is tricky. Make use of the ping and nslookup tools to make sure the records are correctly created and you can reach them.

3) Check the service status at the Office365 Service Health Dashboard. I personally recommend using the RSS feed of the Health Dashboard, it notifies you if the Office365 Service has been degraded, has an incident, or is running through a planned maintenance. To do so, simply access your Office365 portal with your credentials and click in "View Details and History" in the Service Health section, and once inside click on the RSS icon to subscribe to the RSS feed (add it to the favorites bar for best results).

4) Malware may fool you. Here are some tips that may help you with it:

5) Problems with Auto-mapped Mailboxes. Check whether the user has the necessary permissions over the desired mailbox, either via GUI or PowerShell.

6) Windows XP and Root Certificates. Make sure you get the latest valid Root Certificates for Windows XP:

7) Old content is displayed in Microsoft Outlook.

Sometimes you may find that the content of your mailbox doesn´t corresponds with the info you see in OWA and that the last time it´s been updated was days or even weeks ago, even if it´s in your Inbox or any other folder. If so, make sure you´re not working in Offline Mode, check you got enough space on the drive where the OST file is stored, or Right click the affected folder to enter its properties and delete the offline content to start syncing again.

If you´re still having issues with offline content, try to rename the OST file and start over outlook, this will sync again all the content recreating the OST file. But sometimes this is not the best solution as it generates a downtime for your user while the OST is being regenerated depending on the size of the mailbox, in that case as a quick workaround, you may try the following:


Figure 1 - Troubleshooting issues with offline content.

Try not to do this as a must, as this will cause the user to work slower. The Cache is always faster than the online content. For more info on Outlook Cached Mode configuration refer to this link:

8) Outlook not connecting to Exchange Server.

If Microsoft Outlook is not connecting to the Exchange Online Server, you can test a couple of things assuming you´ve already tried the previous steps of this troubleshooting guide:

9) Dealing with DirSync.

One of the things you already must know is that DirSync makes a synchronization of the changes made on AD every 3 hours which is not modifiable, but sometimes you need to launch this process right now because of a Password change, an account that needs to be deactivated or something like that.

We can manually force this process in two ways:

10) Returned mails.

The most common thing to check out when getting returned mails is the recipient, the majority of times is because the user misspelled the recipient address or the domain of the recipient doesn´t exists anymore.

But sometime the user might get an error like "0x80070005-00000000-00000000" and no other description is given. If that's the case, then the user is probably sending the mail on behalf of someone and it doesn´t has the proper permissions or the Offline Address Book is outdated and is using an obsolete contact in the from field.

In my recommendation, I would update the entire OAB doing a full sync and not only the changes made. That will get you out of trouble avoiding most of the headaches.

You can also make use of Exchange Online Protection to do a Message Trace and check whether the mail has some more info about it. To access this feature, simply go to the Exchange Control Panel (ECP) and click on "Mail Flow" to get the "Message Trace" tab.


Figure 2: Doing a message trace.


Lastly I have some recommendations that it may work for you.

1) Try to convince your users to not store more than 10000 E-Mails on the Inbox, Microsoft knows that beyond this limit Outlook might behave incorrectly. As a good practice tell them to classify messages in subfolders.

2) Make use of MOSDAL. It´s a very good tool for diagnosing strange behaviors. Get more Info about MOSDAL here:

3) If there´s something you can´t handle, create a support ticket from your portal.

About Alberto Pascual

MVP for Office365:

Born in 1981 in Madrid -- Spain.

Two times MAP (Most Active Professional in 2010 and 2013).

MCSA Windows 2008 Enterprise Administrator.

Microsoft Specialized Professional in Administering Office365 for SMBs.

Microsoft Community Contributor (MCC) helping answering questions about Office365 at Spain Office365 Community and Technet Forums:

IT Manager at Xion Media S.L.

IT Pro Blog Writter in his own blog

Also forming a new Spanish Office365 Community with other MVPs and reliable professionals:

You can contact Alberto as follows:

E-Mail: [email protected]

Twitter: https://twitter.com/guruxp

LinkedIn: http://es.linkedin.com/pub/alberto-pascual-montoya/67/770/758

Facebook: http://www.facebook.com/guruxp

Send us feedback

Got feedback on anything in this issue? Let us know at [email protected]

Tip of the Week

Here's a tip from a soon-to-be-announced book by Yours Truly about the Windows Server platform:

Network diagnostic cmdlets

Another useful network troubleshooting cmdlet is Get-NetIPConfiguration which can be used to retrieve usable network interfaces, IP addresses, and DNS servers configured on a system. The key value of Get-NetIPConfiguration is that it gives you the "big picture" of the system's network configuration in a concise way. For example, let's see what happens when we run this command on HOST30 without any further options being specified:

PS C:\> Get-NetIPConfiguration

InterfaceAlias    : vEthernet (Broadcom NetXtreme Gigabit Ethernet #2 - Virtual Switch)
InterfaceIndex    : 18
InterfaceDescription : Hyper-V Virtual Ethernet Adapter #2
NetProfile.Name   : contoso.com
IPv4Address     :
IPv6DefaultGateway  :
IPv4DefaultGateway  :
DNSServer      :
InterfaceAlias    : Ethernet
InterfaceIndex    : 12
InterfaceDescription : Broadcom NetXtreme Gigabit Ethernet
NetAdapter.Status  : Disconnected

To make things even easier, the alias GIP can be used instead of having to type Get-NetIPConfiguration at the command line. For example, let's say we want to retrieve only the DNS Server configuration of the network adapter whose alias begins with "vEthernet" as shown above. Here's how we can do this:

PS C:\> $a = GIP 'v*'
PS C:\> $a.DNSServer

InterfaceAlias        Interface Address ServerAddresses PSComputerName Index   Family
--------------        --------- ------- --------------- --------------
vEthernet (Broadcom NetXt...    18 IPv6  {}
vEthernet (Broadcom NetXt...    18 IPv4  {}

Stay tuned for an announcement soon about this book because it's going to be FREE!

GOT TIPS you'd like to share with other readers? Email us at [email protected]

Recommended for Learning

Still a classic for Windows administrators:

Windows Sysinternals Administrator's Reference (Microsoft Press)

Get in-depth guidance—and inside insights—for using the Windows Sysinternals tools available from Microsoft TechNet. Guided by Sysinternals creator Mark Russinovich and Windows expert Aaron Margosis, you'll drill into the features and functions of dozens of free file, disk, process, security, and Windows management tools. And you'll learn how to apply the book's best practices to help resolve your own technical issues the way the experts do.

Quote of the Week

Success isn't about having more. It's about knowing what you are willing to give up to get what you really want.

--Chin-Ning Chu

Note to subscribers: If for some reason you don’t receive your weekly issue of this newsletter, please notify us at [email protected] and we’ll try to troubleshoot things from our end.


Admin Toolbox

Admin Tools We Think You Shouldn't Be Without

Server performance problems? Find out why with FactFinder Express. See whether the issue is a slow app, slow SQL requests, or a CPU/Memory/Disk bottleneck. 30 day free trial.

SolarWinds free terrific trio of AD admin tools makes it easier than ever to add and remove users and computers in Microsoft Active Directory. Three tools in one easy download.  Try them today!

Free Tool: Idera Server Backup Free – fast, disk-based continuous data protection for Windows and Linux servers – back up and restore files in seconds

Netgear ProSafe GS108P is an 8 port GbE desktop switch that is handy to have around when you need to quickly add a few more LAN drops:


Events Calendar


Project Conference, 2014 on February 2-5 in Anaheim, California

Lync Conference 2014 on February 18-20, 2014 at The Aria in Las Vegas, Nevada

SharePoint Conference 2014 on March 3-6, 2014 at The Venetian in Las Vegas, Nevada

Microsoft Worldwide Partner Conference (WPC 2014) coming in July, 2014 in Washington, D.C.


European SharePoint Conference on May 5-8, 2014 in Barcelona, Spain

Add your event

PLANNING A CONFERENCE OR OTHER EVENT you'd like to tell our 95,000 subscribers about? Contact [email protected]


Webcast Calendar

Register for Webcasts

 Add your Webcast

PLANNING A WEBCAST you'd like to tell our subscribers about? Contact [email protected]


Tech Briefing

This section is organized topically by platform/product and provides you with links to tips, tools, information and other resources that can help you in your job role whether you're an IT professional or an IT decision-maker.  

Windows Server

Adventures In RDMA – The RoCE Path Over DCB To Windows Server 2012 R2 SMB 3.0 Glory (Working Hard in IT)

A First Look at Windows Server 2012 R2 Storage (Part 1) (WindowsNetworking.com)


SharePoint, Exchange and Office

Allow Remote PowerShell on SharePoint 2010 and PowerShell v3 (GSX blog)


Windows PowerShell

Manage your Cisco UCS with Windows PowerShell (Thomas Mauer)

PowerShell 4.0: The 10 best new PowerShell commands (NetworkWorld)



Using an existing VM for initial replication in Hyper-V Replica (Virtualization Blog)

Moving Clustered Virtual Machines to Windows Server 2012 with the Cluster Migration Wizard (Working Hard in IT)



Is the vCenter Server Appliance (VCSA) 5.5 a replacement for the Windows vCenter Server? (Ivo Beerens)

Much awaited LACP enhancement – vSphere 5.5 (Stretch Cloud)



The XenDesktop 7 Monitor Service – Introduction to OData (The Citrix Blog)


System Center

Monitoring Hyper-V Replica using System Center Operations Manager (Virtualization Blog)

Export and Import Virtual Machine Manager templates (Thomas Mauer)



Least Privilege Eases Whitelisting Requirements (WindowSecurity.com)

CASP Certification Finds Its Niche with Security Professionals (CompTIA)


Other stuff

Remote Tech Support Solutions (WindowsNetworking.com)



We'd like to thank the following individuals for contributing items for this section from time to time:


Windows Server News

Ideal cloud apps balance existing costs vs. potential cloud savings

When strategizing for the cloud you must weigh risk vs. reward, but understanding the “perfect” formula for the cloud is far from straightforward. Gain expert advice to help you when determining which applications are suited for the cloud and which are better left unchanged.

Taking the Microsoft certification path to VDI

Once you’ve decided to deploy VDI – you must ensure you can effectively support it. One crucial step is providing your staff with the necessary skills to deploy, manage and maintain this environment. Learn more about how to choose a certification path that will properly prepare your IT team for VDI.

Why the Xen hypervisor could emerge from irrelevance

Xen open source project revolutionized virtualization, but its technical complexities caused it to fade from relevance – until recently. Read on to hear more about the latest developments that may lead to a resurgence for Xen hypervisor.

Don't forget enterprise password protection in a merger or acquisition

It only takes one small slip with an uninformed or careless request for a Windows admin password to put your entire IT environment at risk. Hear from the experts as they share their experiences and guidance when it comes to Windows admin password security.


WServerNews FAVE Links

This Week's Links We Like. Tips, Hints And Fun Stuff

GOT FUN VIDEOS or other fun links to suggest you'd like to recommend? Email us at [email protected]


This week we have a couple of links submitted to us by our readers.

First, a reader named Seymour sent us this video about how a dog stuck in a fence surprised a police officer after being freed. He says it's not a 'funny' video, but you won't believe the ending!

Next, a reader named Clifton said this article shows an incredible TV ad and how it was made:

Finally, check out this Minecraft scientific graphic calculator:


WServerNews - Product of the Week

Solve the problem. Be a hero. Try FactFinder Express.

A distributed application is slow, but your tools show no obvious resource issues or log errors. Itís time for FactFinder Express - a new kind of server monitoring. Use it to pinpoint the root cause of the problem: Is the application itself slow? Is the slowdown caused by server resource contention? Are back-end databases or services to blame? In one tool, you have everything you need to find the source of performance problems.

Try it free for 30 days on your own system.


WServerNews - Editors

Mitch Tulloch is Senior Editor of WServerNews and is a widely recognized expert on Windows administration, deployment and virtualization. Mitch was lead author of the bestselling Windows 7 Resource Kit from Microsoft Press and has published hundreds of articles for IT pros. Mitch is also a seven-time recipient of Microsoft's Most Valuable Professional (MVP) award for his outstanding contributions in support of the global IT pro community. Mitch owns and runs an information technology content development business based in Winnipeg, Canada. For more information see www.mtit.com