Vol. 22, #13 - March 27, 2017 - Issue #1124


Value dilution in IT

Deep Packet Inspection for Quality of Experience Monitoring

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Editor's Corner


This week's newsletter is about "value dilution" in regard to IT technology and services. I coined this phrase in last week's newsletter to describe how manufacturers often "dilute" their products in some fashion so they can allegedly provide the same "value" to customers but at a reduced cost. I used two real-world examples last week to illustrate this concept (a popular liquid dish soap and a fan I purchased from a big-box store) and in this issue I'll extend my examples into the world of IT. And of course we also have tips, tools, links and fun stuff for you in this week's issue of WServerNews, so enjoy!

The word "value" is often used in business and marketing talk, but as Wally shows in this Dilbert comic strip we often use words like this without really knowing what they mean:

http://www.wservernews.com/go/wwj7lxox/


Ask Our Readers - How to restore Mozilla Sunbird calendar (new question)

George from Florida send us the following request for help from our readers:

I know this doesn't come up to the corporate-level problems reported in WServerNews, but I need help finding the calendar file in Mozilla Sunbird v0.9. Twice now... after installing the Windows Rollup for February and again for March, my laptop lost my profile and booted up into a temporary one. I know how to find my old desktop, but can't figure out how to restore my Sunbird calendar (Sunbird just gives me a blank one). Where is the calendar stored?

Can anyone out there help George with his problem? Email your suggestions to us at wsn@mtit.com


Ask Our Readers - File Explorer hangs when creating a new folder (last word??)

Back in October in Issue #1104 Revisiting Win7 updating, Win10 annoyances, and DDoS mitigation we mentioned that a reader named Tom has been experiencing the following annoyance:

I have an issue when I have an File Explorer window open on drives in Windows 10 when telling it to create a new folder (and sometimes when re-naming) -- Explorer will hang for 1 to 4 minutes while trying to create it -- It says Non-Responding in the title bar -- then eventually it creates it. Sometimes it creates a "New Folder" folder name and not the name I told it to use. Does not matter how many Explorer windows are open -- the one being used to create a new folder just hangs for some reason. I have each Explorer in its own process.

While we published several workarounds and mitigations for this problem in subsequent newsletters, we shared last week in Issue #1123 Impact of Continuous Delivery that Tom felt he had finally resolved the issue as follows:

A while ago I wrote about Windows 10 folders being created with a 30 second to a minute or so delay and we got some suggestions on how to solve it -- none of which actually worked. However, I did find out what the root cause really is -- Zone Alarm firewall. I was having other issues with ZA 2017 with Outlook 2016 and turned it off to uninstall and try a clean install -- and whammo! No problems with folder creation at all. So, the problem is with any version of ZA since October 2016.

I expressed my kudos to Tom for persevering until he found a solution, but several readers wrote in afterwards to disagree since they were still experiencing the problem even though they weren't using ZoneAlarm:

I have been having exactly the same problem with File Explorer (File Explorer hangs when creating a new folder (closing the loop)) outlined in Vol. 22, #12 -- March 20, 2017 -- Issue #1123. Reader Tom indicated that he had tracked it down to Zone Alarm. I do not (and never had) Zone Alarm installed on any of my computers but still have the 'new folder creation hang-up' problem. Any other ideas? --Martin, Executive Director for an engineering and technology solution provider

I have this same problem, on two Windows 10 systems, trying to create a new folder across the network (it will happen both with the remote drive on which I'm trying to create the new folder being on my Windows Server 2012R2, and if the remote drive is on the other Windows 10 system). I don't have, and have never had, ZoneAlarm on my network. So it's not (only) ZoneAlarm that's causing this. Maybe there's something that ZoneAlarm does which other software also does, which causes it. I sincerely hope that someone can come up with the real root cause, because this is a big nuisance. --Jay

A reader name David who is an Information Technology Manager for a civic government in California also shared a solution he had found to this problem:

I don't think this is a ZoneAlarm issue. Microsoft admitted this was their mistake and it seems to be specifically with Windows 10 clients on Windows 2012R2 file servers, See if this KB4013429 is available to release, it fixed my issue -- described in this post:

http://www.wservernews.com/go/w5qrbxso/

And if you scroll down to the end of this seven month long thread in Microsoft Communities concerning this issue:

http://www.wservernews.com/go/2vswep4y/

You'll find some comments indicating that "Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB4013429)" seems to final fix the problem.

Ask Our Readers: WServerNews has almost 100,000 subscribers worldwide. That's a lot of expertise to tap into. Do you need help with some issue or need advice on something IT-related? Got a question you'd like us to toss out to our readers to try and answer? Email us at wsn@mtit.com


From the Mailbag

In Issue #1122 Reader feedback: Mac vs PC TCO we shared some of the feedback we received from our readers concerning Issue #1120 TCO: Mac vs PC where we explored the possible benefits of businesses giving users Macs to do their work instead of PCs. Mark, an Infrastructure Solution Specialist working for a UK company sent us some further feedback we felt might be helpful for any of our readers who currently have or plan to implement mixed Windows/Mac environments:

In our HO environment we have around 250 Macs as against 2250 PCs -- remote locations almost 9000 Windows Client OS devices. We use what was Casper, now JAMF Pro, for Mac management and it suits our requirements:

http://www.wservernews.com/go/2xi1o9ku/

We are slightly stuck on MDM, we've around 1400 Windows 8.1 tablets we use what is now called Absolute DDS on and could use for all our laptops and MacBooks:

http://www.wservernews.com/go/ipxe7cal/

Very small iOS estate but would be nice to be able to use a common tool, however Absolute don't support it.

We also thought you'd enjoy reading Ron's thoughts as follows:

While reading the latest mailbag comments on this subject, I found it amazing how often the "Old Guy" excuse gets used to explain why certain technology isn't universally adopted by everyone. Something is just "so good", the reasoning goes, that the only possible reason everyone hasn't adopted it must be because there are all these "Old Guys" out there preventing it. I hate to shock anyone but business doesn't make decisions based on the phantom "Old Guy" network and your personal opinion isn't that compelling. I guess if you consider yourself young (which is relative by the way) then it's natural to think older people aren't as sharp as you are, even though they laid down the foundation for everything that exists up to this point. I can guarantee as time goes by you'll find yourself in the other group and probably will change your mind about their relevance. Before you ask, yes you'd consider me an "Old Guy" but I'm one that's smart enough to not attribute people that don't agree with me as being members of the "Not old enough guy" network. The thing that I find the funniest is that Apple has been around longer than the PCs and, if new/younger is better, why would someone think Apple represented the younger point of view? Also, Apple's OS is now based on a variant of *NIX which goes back even further. Just one old guy's opinion…

And now on to the main topic of this week's newsletter…


Value dilution in IT

Last week's Factoid of the Week generated a lot of feedback from readers, and since we're going to be talking about value dilution in the IT sector it makes sense to start off by sharing some of that feedback. For any of you who missed reading last week's Factoid, here once again are the two personal stories I shared in it:

The story from The Telegraph [about Cadbury's Roses chocolate boxes have shrunk for the fourth time in as many years] reminds me of a phenomenon I've been observing (and have been increasingly annoyed with) in recent years which I call "value dilution". I first became aware of it some years ago when I needed a stand-up fan for my office, and after looking around I found I could buy one for a couple of dollars less at Walmart. But when I removed it from the box and assembled it, I discovered that the power cord was only 2 feet long. In other words, the manufacturer had "diluted" their product by utilizing less cabling for the power cord so they could provide "value" to customers by offering their fan at a lower cost. Naturally I had to buy an extension cord so I could plug in my new fan.

A more recent example of value dilution that I've observed is with a certain liquid dish soap that we use frequently in our household since it helps us clean up greasy pots and pans much better than any other liquid soap that's currently available at our local grocery store. Well at least the product used to cut thru grease well. It still does actually, but over the last few years the liquid in the bottle seems to have gotten runnier (less viscous) which means we now have to use more of it to get the same amount of grease-cleaning effect. I can't actually confirm this to be true because I haven't measured the viscosity of the soap repeatedly over several years (or its effect per gram of grease per ml of soap liquid) but based on my casual observation (being the one who often does the cleanup after dinner) I do feel that my favorite kitchen grease-remover has gradually gotten less powerful while the label on the soap bottle seems to have become ever more insistent concerning the marvelous grease-cutting capabilities of their new and improved formula. Maybe the soap's chemical composition is being altered by the company in response to increasingly tighter environmental regulations? Perhaps, but what use is it to say it now has "50% more power" when I have to use 50 or 100% more of it to get the same result? Well this is just my own personal opinion anyways and is not based on scientific measurement, and in the meantime we're still sold on using this liquid dish soap as there doesn't seem to be anything better easily available on the market. But this example of value dilution is probably not as annoying as Cadbury repeatedly shrinking the size of a box of Roses. Why not keep the box size the same size and just up the price?

I then asked readers if they wanted to share any annoying examples of value dilution they had personally experienced or observed themselves, and here's a smattering of some responses we received:

Man, you hit a nerve... a certain green soap with it's marketing roots in Ireland. I can't 'prove' any of this but it appears to me that the size of the bars have gotten much smaller over time. But the bigger issue is that it sure seems like the soap 'dissolves' easier in water making it disappear much faster. Result; you use more soap - they sell more soap. Yep, value 'dilution'. Maybe you found an industry wide marketing scam in the 'soap' business. Surely, there must be some federal regulations that cover this. --Jeff

Girl Scout cookies (don't have exacts, but much less in qty than they used to be). Toilet Paper -- just compare the size of a toilet paper holder from 20 years ago to a current roll of TP -- you'll see there's two to three inches of "Play" on the holder, where a roll used to fit fairly snug. They're slowly slicing down because they think we won't notice. Tuna, soup, other canned goods -- look at recipes from the 1970s that call for "1 8-ounce can" of tuna (it's now a 6-ounce can) or "1 16oz can of tomato sauce", which is now 14 oz. And those are just the OTOMH. There are oh so many more. Manufacturers think nobody notices but I do, all the time, everywhere. Part of the culture of corporate greed that has proliferated in this country. --Dawn

The Girls Scouts of the U.S.A. have announced that because of the economy, fewer cookies will be packaged into boxes of Thin Mints, Do-si-dos, and Tagalongs. And it gets worse. The Lemon Chalet Creme cookies are getting smaller, too. --Don

We used to by coffee in a 3 pound can … then it was 39 ounces, now you are lucky to find any even that large and the price has increased with the size reduction. --Pat

Ice Cream packaging. Some years ago, the companies making and packaging ice cream mentioned they were changing the container size. Their stated reason for doing so? Consumers didn't want to pay more for the product, they were "used to" what they were spending. SO -- they reduced the size of the product on the freezer shelf to ….. keep the price where it was before. Like we couldn't figure out what they really intended. Right. --Daniel from Northrop Grumman Corporation

DirectTV. Choose a package. Watch the number of channels in your package gradually become reduced. When you call to ask why are your channels disappearing you are told you must upgrade to a more expensive package to receive those channels. Ask why your receiver lease is now $10 a month instead of the $6 it was when you signed up. You're told you're paying extra because you're using their premium HD receiver. Ask to downgrade to a standard definition receiver. You're told there is not a standard definition receiver. High Definition TV programs have been around for nearly 2 decades. Why do we have to pay extra to get it? Since virtually every movie and every contemporary program is recorded in HD, shouldn't it be considered 'standard'? When HD programming on DirecTV was first offered, we paid a $10 up charge for every available HD channel. Today the number of HD channels available is dependent upon your base package. It's still a $10 up charge but you get fewer HD channels. - Butch who is an IT Director

I noticed I'm getting less from my Congressman per dollar than I used to get. --Jim

I don't know if it's the most annoying, but I recall purchasing roller shades maybe 18 years ago at a big-box home improvement store. The quality was pretty good but seemed a bit lesser quality than what my parents bought for their home maybe a decade or more before that. Jump to about a year ago when a few more were purchased. They are so flimsy, don't roll as smoothly, and the stick slid into the bottom to hold the shade straight is now plastic and not straight. I would pay more for quality. --Greg who works in Technology Integration

That last example by Greg is a classic one of value dilution where the quality of the product gradually decreases over time (though I suspect with window blinds the price has actually increased not decreased over time).

Anyways, all these responses got me thinking whether there are any clear examples of value dilution happening in the IT industry. My first thought was "Nah, basic IT technology like PCs, laptops and smartphones have been getting faster and more powerful while also getting cheaper, so you're getting more value for your money, not less. And IT services like hosted email and cloud storage are also giving you more and more for your money." But then I thought about it some more and came up with the following examples of value dilution:

1. Many laptops and tablets no longer have replaceable batteries and as a result they probably have less long-term value than the previous generation of similar devices had. In other words, are you really getting better value if the devices you're purchasing are disposable throwaways?

2. Laptops with SSD instead of HDD storage may sound like better value since they perform better but there can be significant differences in reliability and endurance capability between consumer-class SSDs and enterprise-class SSDs. The charts in this post on the StorMagic Blog from last year illustrates these differences:

http://www.wservernews.com/go/7kpip1w5/

3. Just as twist-ties seem to be getting thinner and more flimsy, so do the hinges on some laptops. Here are some examples of users complaints about this issue with Sony, Fujitsu, Lenovo and Apple laptops:

http://www.wservernews.com/go/az07irak/

http://www.wservernews.com/go/6bbf6oud/

http://www.wservernews.com/go/pm04g0qm/

http://www.wservernews.com/go/n5gfmrqf/

4. Even servers aren't immune to manufacturing quality issues. For example, several years ago I needed another server so I bought a Dell PowerEdge tower model and while it had a nice solid metal case that weight a tonne, the power on/off button was made of plastic and after only a few months service I powered it off and the plastic power button broke and fell off the machine. As a result I had to use a pencil to push the power contact to turn the machine on or off from then on. Now why build a solid unit and use cheap materials for the power switch? I sometimes pine for the days of my youth when toggle switches required effort to flip and responded with a nice "click" when you flipped them…

5. And as far as cloud services are concerned, yes it's terrific how much quality and value you can get for low monthly cost but what about support? The quality of the support personnel (in terms of how well they're trained and can communicate) definitely seems to have been steadily declining for years--and not just for cloud services but also for hardware and software vendors. Maybe not for all vendors, but the major ones especially--HP, Lenovo, even Apple and Microsoft--seem to have fewer people you can talk to who actually seem to know how to help customers. It's like my story of buying a stand-up fan from WalMart because it was a few dollars cheaper than a similar fan from Sears, but when I opened the box the power cord was ridiculously short. You purchase a product from an IHV or ISV or hoster only to discover that the support they provide is not what you had anticipated.

These are just a few of what comes to mind when I think about value dilution in the field of IT technology and services. Do any of you readers have similar examples you can share from your own observations? Send your feedback to us at wsn@mtit.com


Send us your feedback

Got feedback about anything in this issue of WServerNews? Email us at wsn@mtit.com

Recommended for Learning

SharePointPro is a great resource for product innovations, best practices and breaking news on Microsoft SharePoint technologies:

http://www.wservernews.com/go/0foye3j9/

 

Microsoft Virtual Academy

What's New and Improved in Visual Studio 2017

Looking forward to the latest improvements in Visual Studio? The wait is over! Join Scott Peterson for a look at the exciting updates in this 20th anniversary edition. As Scott points out, every release of Visual Studio has come with major productivity enhancements and analysis and debugging tool advancements (and more), and Visual Studio 2017 is no exception. From faster installation to new and improved code navigation, IntelliSense, code refactoring, publishing, and debugging, Visual Studio 2017 boasts a wealth of new features—based on industry trends and developer needs—for increasing productivity and enhancing code quality. Get a fast start on the newest version of Visual Studio in this demo-rich session.

http://www.wservernews.com/go/36vnd7z4/
  

Factoid of the Week

Last week's factoid and question was this:

Cadbury's Roses chocolate boxes have shrunk for the fourth time in as many years. What's the most annoying example of "value dilution" (or whatever you want to call this marketing phenomenon) that you have personally experienced?

See the main editorial of this issue for reader responses to this question.

Now let's move on to this week's factoid:

Fact: Per head of population, Britain has 13 times as many accountants as Germany.

Source: http://www.wservernews.com/go/ooyjq5hi/

Question: Why do you think that is? Is it a good or a bad thing? And what profession in Germany are there many more professionals than in Britain?

Email your answer to us at: wsn@mtit.com

Until next week,

Mitch Tulloch

 

Admin Toolbox

Admin Tools We Think You Shouldn't Be Without

GOT ADMIN TOOLS or other software/hardware you'd like to recommend? Email us at wsn@mtit.com

Enterprise Policy Management Framework is a reporting solution on the state of the enterprise against a desired state defined in a policy and can be extended to all SQL Server instances in the enterprise:

http://www.wservernews.com/go/bjofb6dw/

SPF Record Testing Tools are meant to help you deploy SPF records for your domain:

http://www.wservernews.com/go/gb3ss383/

FastAdmin lets you remotely monitor and manage Windows computers and servers in your Active Directory domain:

http://www.wservernews.com/go/dtfdsb1u/

 

This Week's Tips

GOT TIPS you'd like to share with other readers? Email us at wsn@mtit.com

Android devices - Kiosk Mode

I recently wrote an article for TechGenix.com titled "Windows kiosk mode: 5 solutions you should know about" which you can read here:

http://www.wservernews.com/go/1ktokpr1/

A commenter to that article gave the following suggestion for businesses that might need a mobile device management (MDM) solution for Android devices:

Thanks for recommending these kiosks apps/software. I would like to add
MobiLock Pro:

http://www.wservernews.com/go/nv4x5ugq/

It can work as a replacement to traditional MDM solutions. Manage & control company-owned Android devices at a fraction of the cost of a traditional Android MDM solution. Keep sharing such informative posts.

Windows - Data recovery software

Also on TechGenix.com is an article I wrote called "To the rescue: Disk recovery tools and services" which is published here:

http://www.wservernews.com/go/01b2bgxh/

A reader named Oliver commented on this article and suggested some data recovery software they had been using:

Nice to see that you have written about a best data recovery tool in your post. I have a 1 TB hard drive and have lost some of my critical files from it. So, I searched online and found Stellar Phoenix Windows Data Recovery Professional:

http://www.wservernews.com/go/nylk5n4w/

The software, which I have seen in this link is amazing, and it works efficiently for me. I would also like to thank you for introducing some other good tools too.

Windows 10 - System Restore failing

I recently had a driver issue with a Windows 10 laptop and tried using System Restore to return my system to an earlier configuration--and it didn't work! System Restore was unable to complete its task for some reason. Eventually I found a way to resolve my problem using another approach (ugh) but the failure of System Restore to work properly was definitely an eye-opener for me. Well it turns out that others have been complaining about System Restore failing in Windows 10 as the following Microsoft Community thread indicates:

http://www.wservernews.com/go/ndrwda26/

If you plan on relying on System Restore as a last-ditch resolution technique, you may want to bookmark that thread and see how things develop.

Events Calendar

Microsoft Build in May 10-12, 2017 in Seattle, Washington.

http://www.wservernews.com/go/qb9opurg/

Microsoft Worldwide Partner Conference (WPC) on July 9-13, 2017 in Washington, D.C.

http://www.wservernews.com/go/rumh37uq/

Microsoft Ignite on September 25-29, 2017 in Orlando, Florida

http://www.wservernews.com/go/rw1hxlnp/

Add Your Event

PLANNING A CONFERENCE OR OTHER EVENT you'd like to tell our 100,000 subscribers about? Contact info@techgenix.com

New on TechGenix.com

DevSecOps: Why security should be at the center of DevOps

Turning your DevOps team into a DevSecOps team entails adding security as part of every process. Here is why this is so important to your enterprise.

http://www.wservernews.com/go/vzms6wci/

Naked truth: Bare-metal containers are lighter, faster

Containers on bare metal are the future of cloud computing, but enterprises are reluctant to change. Read about this trend and the major players.

http://www.wservernews.com/go/6tjy6k9i/

Master your disaster with Storage Replica

Storage Replica in Windows Server 2016 takes recovering from a disaster to a another level. Here’s what makes this new feature so special.

http://www.wservernews.com/go/3dnhes94/

Top 5 cloud-based data backup services for business

Backing up your company’s data has become more cost effective, thanks to the cloud. Here are five cloud-based backup services you should consider.

http://www.wservernews.com/go/0nvwq8bq/

Rebuilding MDT with PowerShell: An interview with Michael Niehaus

Michael Niehaus, the key developer behind the popular Microsoft Deployment Toolkit, talks about his plans to rebuild MDT using PowerShell.

http://www.wservernews.com/go/u0bdhtvh/

 

Tech Briefing

Azure

What Type of Peering ExpressRoute Supports? (HighClouder)

http://www.wservernews.com/go/wdmnuin3/

Listing IP Addresses from Azure Subscription (Drew Robinson)

http://www.wservernews.com/go/ypzxq207/

Certification

A Plethora of Microsoft Training Options on AI, Machine Learning & Data Science, including MOOCs (Cortana Intelligence and Machine Learning Blog)

http://www.wservernews.com/go/i88rrtgp/

Certification Exam Overview: 70-532: Developing Microsoft Azure Solutions (MVA)

http://www.wservernews.com/go/r7f8wqfo/

Enterprise IT

Microsoft Assessment and Planning (MAP) Toolkit v9.6 is available (Tip of the Day)

http://www.wservernews.com/go/fdrnqy9d/

Reminder: Latest Improvements to the Simplified Servicing for Windows 7 and Windows 8.1 (System Center: Configuration Manager)

http://www.wservernews.com/go/maj2au0f/

PowerShell

PowerShell - DSC Environment Analyser (DSCEA) (Shared Points)

http://www.wservernews.com/go/bqhcfr53/

Deploy DHCP Using Windows PowerShell in Windows Server 2016 (The WSiX Network Connection)

http://www.wservernews.com/go/m9mre9c3/

Windows 10

What does the Windows 10 1607 CBB declaration mean for Windows 10 1507 now that media has been released? (Tip of the Day)

http://www.wservernews.com/go/oyaa4bag/

How to create new Virtual Desktop in Windows 10 using PowerShell (OneScript Team Blog)

http://www.wservernews.com/go/e83tditz/



Other Articles of Interest

Five tips to overcome OpenStack management challenges

Enterprises feel a sense of freedom with open source OpenStack, but management challenges can often weigh them down. Follow these tips to make the most out of your OpenStack deployment and improve your management strategy for this open source platform.

http://www.wservernews.com/go/2df8mu6u/


How to pick between VDI vs. DaaS for desktop virtualization

In some cases, choosing between VDI vs. DaaS is a no-brainer. But for some organizations, the VDI vs. DaaS debate isn’t so clear cut. In this exclusive tip, compare the two approaches based on five important categories to help you decide which one is suited for your organization.

http://www.wservernews.com/go/akf5jslz/


Nine steps to a successful Hyper-V to VMware migration

Before you migrate from Hyper-V to VMware, you should take a comprehensive inventory, set an agreed-upon schedule, and communicate the potential impact to all relevant parties. So what about the next steps? This exclusive tip explores the nine steps involved migrating from Hyper-V to VMware and reveals tricks to avoid common issues.

http://www.wservernews.com/go/28c2jvbf/


SD-WAN architecture demands new network management approach

As software-defined wide area networks (SD-WAN) have advanced and become a vital part of modern data center infrastructure, admins need to evolve their management strategies accordingly. In this tip, find out how you can ensure your network management strategy reflects that.

http://www.wservernews.com/go/bad87lto/



WServerNews FAVE Links

This Week's Links We Like. Tips, Hints And Fun Stuff

GOT FUN VIDEOS or other fun links to suggest you'd like to recommend? Email us at wsn@mtit.com

Golf Trick Shots

http://www.wservernews.com/go/3ytbyokb/

Delta Wing Jet Dancing On Its Tail

http://www.wservernews.com/go/c2k7nh27/

Building The Boeing 787-9 Dreamliner

http://www.wservernews.com/go/824zx025/

ABBA at Eurovision 1974

http://www.wservernews.com/go/pp84doih/

 

WServerNews - Product of the Week

Deep Packet Inspection for Quality of Experience Monitoring

Read this whitepaper to get a detailed description of packet analysis techniques to measure high network response times, network delay, server processing times, client processing time, traffic distribution, and overall quality of experience.

Download Now>>

 Image

WServerNews - Editors

Mitch Tulloch is Senior Editor of WServerNews and is a widely recognized expert on Windows administration, deployment and virtualization. Mitch was lead author of the bestselling Windows 7 Resource Kit and has been author or series editor for almost fifty books mostly published by Microsoft Press. Mitch is also a ten-time recipient of Microsoft's Most Valuable Professional (MVP) award for his  outstanding contributions in support of the global IT pro community. Mitch owns and runs an information technology content development business based in Winnipeg, Canada. For more information see www.mtit.com.

Ingrid Tulloch is Associate Editor of WServerNews and was co-author of the Microsoft Encyclopedia of Networking from Microsoft Press. Ingrid is also manages research and marketing for our content development business and has co-developed university-level courses in Information Security Management for a Masters of Business Administration program.