Vol. 22, #40 - October 02, 2017 - Issue #1151

WServerNews: Videoconferencing, ransomware, rescue disks, and more!

Protect physical, AWS, and Azure workloads, plus Microsoft Office 365


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Editor's Corner

This week's newsletter is all about, well, it's about a bunch of different things as you can see from the title. Sort of a pot pourri of different topics, a cavalcade of useful articles, a gaggle of IT voices, a...

I think you get my meaning. Plus we have all the usual other stuff you've come to expect from us each week. 

Speaking of pot pourri, which originally meant a mixture of flowers, herbs, and spices that is usually kept in a jar and used for scent but then later metaphorically came to be applied to a miscellaneous collection or medly of songs, sketches, or other stuff--what does Dilbert think about flowers?


Coming this week in FitITproNews

In this week's issue of FitITproNews your Energetic Editor will be examining the three basic postures IT pros like us spend most of our life in, namely sitting, standing, and sleeping. Do you spend too much time sitting in front of a computer? Are you getting enough sleep? Are some exercises better performed standing up? I'll be sharing personal insights and suggestions on these matters so stay tuned for our next issue of FitITproNews which should arrive in your inbox sometime Wednesday! 

Ask Our Readers - Permanently excluding folders and files in Start menu searches

A few years ago I posted the following tip to what used to be our TechGenix Admin Knowledge Base and which has now been merged into the articles of our Techgenix.com website:

Excluding folders and files in Start menu searches

When you click Start and type something into the search box, the results that Windows 7 may display can include programs, control menu items, documents, pictures, music, OneNote pages, and more. This can be annoying. Is there a way you can exclude things like documents from your searches?

Yes, for example you can exclude documents in a specific folder by appending the following to your search string:


You can also exclude multiple folders this way.

Another thing you can do is limit your search results to the file store, for example to not show files in email, by appending the following:

*.docx -folderpath:foldername store:file

Recently a reader named Tosh read this tip and asked the following question:

How can we make this exclusion "permanent"? It's annoying too to type this exclusion every time for every search again…

I'm not sure how this can be done--maybe by using Saved Searches in some fashion?


Perhaps one or two of our readers can try tackling this and let us know how to do what this reader asks. Email your solution to me at [email protected]

From the Mailbag

Last week in Issue #1150 On the extraordinary difficulty of repairing washing machines, I talked about repairing washing machines in particular and also more generally about the whole matter of reparability when it comes to today's technology including the systems, devices and hardware we work with in the IT profession. Two of the more interesting reader comments we received on this topic were first of all this one from Jeff, Managed Services Converged Engineer for a business in Omaha, Nebraska, USA:

Oh man, what timing! My washer just went out last week, only 1 year 4 months old. The washer cost my 700$ and the repair estimate is 604$. The kicker is -- the 604$ not guaranteed to fix the issue just a best guess on the diagnosis from the LCD error. I checked online and the wash now sells new for 601$. I said forgot it and bought a washer from a friend for 125$ -- it's does not have all of the fancy stuff but so far the clothes come out just as clean

Nice to know my editorial hit the bullseye :-)

More seriously though, Chris, a Partner for a Computer Support for Smart Business company based in Kansas, USA offered the following perspective on PC hardware reliability over the years:

As for PC Hardware repairs and the quality of computers these days, I have a couple thoughts from my 20+ years of experience. 

When we started, I used to install "white-box" machines. Those had terrible issues with fans failing and power supplies giving out. There were always hard drive failures and seem to be the number one failure in computers in general, but power switches and serial ports and so on used to fail often and make repairing machines a thing that you just did pretty regularly.

Recently, at least what I see, after we moved to HP hardware nearly exclusively, the repairing side of things has nearly diminished to a thing of the past. Again, hard drive failure still happens. But with hot-swappable drives, it couldn't be easier to replace those. Outside of an occasional RAID battery that needs replaced, you barely need to power off a server anymore.

As for workstations, the fans don't fail, the power supplies are so much more efficient that they generate less heat and therefore live forever. Less heat all around means the components live so much longer than they used to. I'm actually seeing much more reliable hardware in the computer world than there has ever been.

I too am glad I don't work on washing machines, but working on PCs and servers couldn't be easier. Once all HDs are SSD, replacing them too will be a thing of the past. PCs are booming and people are finally starting to figure out why macs are annoying. It's a good time for the PC world.

My reaction to this is that perhaps the PC hardware business is just on the cusp of what has been happening with appliances in recent years. As the hardware industry consolidates with fewer and fewer big players and evolves towards a monoculture in some areas (e.g. processors, RAM, SDDs) it may be we'll start to see more reliability issues due to evaporating margins resulting in mass production of inferior parts. Anyway, we'll see.

Let's move on now to the various and sundry topics of this week's newsletter…

Video teleconferencing solutions for business use

Recently, I was asked by a company what recommendation I could make for a professional-level video teleconferencing solution they could use for their business. Since we haven't needed video teleconferencing for our own business and I haven't looked into what's available in this area for a while, I reached out to a bunch of my colleagues in the IT profession to find out what products and services they recommended. This article on our Techgenix website briefly summarizes what I found out from talking with some of my colleagues:


What platform, software, or service do you use or recommend for business videoconferencing? Email us your suggestions and experiences and we'll share them with our readers: [email protected]


Prevent ransomware with File Server Resource Manager

Ransomware has been big in the news lately and many of my colleagues in IT are struggling to protect their organizations' networks against ransomware attacks. Andrew Perchaluk, a senior systems administrator at the University of Manitoba here in my own home town of Winnipeg, Canada, has found a way to leverage the File Server Resource Manager (FSRM) role service of Windows Server to help safeguard his university's network against ransomware attacks. You can read how in this detailed article:


What solutions, products, policies and procedures does your organization use to protect against ransomware? Do you have any tips or suggestions to recommend to other IT pro readers of our newsletter? Email us at [email protected]


BONUS: Share your IT expertise with over 220,000 readers!

In addition to sharing how he uses FSRM to protect his university's network against ransomware, Andrew has also generously provided me with detailed solutions to several other IT problems and challenges he has had to face in his job as a system administrator. I've shared some of Andrew's other walkthroughs and recommendations in the following TechGenix articles:

Active Directory Insights (Part 15) -- Investigating locked out accounts


Active Directory Insights (Part 16) -- Secondary accounts and password policies


Firewalls: Should you have a single vendor or multi-vendor strategy? 


Replacing your SHA1 SSL certificates


Block spam and phishing using SPF records


If you are a system administrator or other "real IT pro" and would like to share your own solutions to real-world problems and challenges you've faced for the benefit of your peers around the world, contact me and I'll provide you with details. WServerNews currently has over 220,000 subscribers worldwide and is growing rapidly so by sharing your experience you may be able to help a lot of your colleagues out there! Email me today at [email protected]

How to create a multiversion Windows rescue disk

The editorial team behind WServerNews likes to listen to their readers because your pain is our pain--the problems you have faced and overcome in your IT environments are likely ones that we and many of the 220,000+ subscribers of this newsletter are likely to have faced, be facing, or will face in the near future. So when one of our readers named Wlad asked us if it was possible to create a single "rescue disk" for multiple systems starting with Windows 7 and ending with Windows 10, we were happy that another reader Mark Van Noy was willing to share some details concerning how he did this. You can read Mark's rescue disk solution here:


Ask Our Readers: WServerNews now has over 220,000 subscribers worldwide! That's a lot of expertise to tap into. Do you need help with some issue or need advice on something IT-related? Got a question you'd like us to toss out to our readers to try and answer? Email us at [email protected]

How to derail your Windows 10 deployment

I've worked with and written about Windows deployment a lot over the years, but one thing I haven't seen much of is a description of things you shouldn't do when you try to deploy Windows 10. This recent article I wrote is my modest attempt to fill this vacuum:


Is there anything else you think should be added to this "not-to-do" list? Email me at [email protected]

Get the most from Windows Server Essentials

Expert tips on getting the most from Windows Server Essentials

The latest incarnation of WSE, Windows Server 2016 Essentials edition, is a cloud-connected first server that is ideal for small businesses having up to 25 users and up to 50 connected client devices. To help you get the most out of using this product, I asked Sam Garcia to share his secret tips and tricks that he's learned from his own hard-earned experience helping his customers deploy, configure, and troubleshoot WSE:


What do our readers in the small business IT sector think about the value of WSE going forward? Email us at [email protected]

Implementing a small business backup solution

Continuing with the theme of IT for small business… While backing up your business data is a given, there are a lot of different ways this can be done in a small business environment. Bill Bach, president of Goldstar Software, shares his own approach he uses for his own small business in the following article:


If you are "IT" for a small business, whether your own business or someone else's, what's your backup solution? Email us details of what, how, and why so other readers can learn from your experience: [email protected]

Send us your feedback

Got feedback about anything in this issue of WServerNews? Email us at [email protected]

Recommended for Learning

BitLocker management recommendations for enterprises

Let recommendations for managing BitLocker, both on-premises using older hardware and with cloud-based management of modern devices.



Microsoft Virtual Academy

Windows 10 Security Features

Get to know the new security architecture and features of Windows 10, and learn to deploy them. See the ever-increasing levels of security and how they reduce the potential attack surface with new features that help protect against and respond to a range of threats. From built-in, end-to-end protections to support for the larger ecosystem of ISV and OEM partners, get practical details in this course, along with hands-on virtualized lab exercises, demos, quizzes, and more. Skill up to face down today’s security threats. Get started here.


Factoid of the Week

Last week's factoid and questionwas this:

Research shows that for luxury brands the ruder the sales staff the higher the sales. What's the rudest, snobbiest sales staff behavior you've ever personally experienced?

We received a bunch of responses from readers on this subject, which probably means there are a lot of rude salespeople out there and also lots of annoyed customers! Anyway, here's a short sampling:

Wayne from Perth, Australia - Hi Mitch, it may be an Australian thing but we tend to tell snobby sales people to "Get Stuffed" and go elsewhere. I did hear a story many years ago about a multi-millionaire, who after a morning of working in his own garden because he enjoyed that stuff, decided to go to the local car dealership to buy his new car (he was looking at the top of the range model). At this point he was given the "what are you doing in my showroom, you can't afford this?" routine. After that he went down the road to another dealership who were very happy to sell him the top of the range model. When he took delivery he was delighted to drive into the original sales yard and show the salesman how his rudeness had cost him $'000s in commission. An object model in how you should never judge a book by its cover when in sales. If someone has taken the time to come into your showroom it means they are half way to purchasing. 

James from Kansas City, USA - A story my Dad used to tell. Late 1963 or early 1964, Dad was looking for a car. He was intrigued by this import diesel car that weighed something like 4000 pounds, but still got 30 miles per gallon. So he is at the Mercedes dealership. Dad was a mechanical engineer, and a successful business owner. He was dressed, as usual, in his shop clothes, not shaved, etc. The salesman was trying to get rid of this little guy, short answers, basically said Dad could not afford it. When Dad started talking cash, apparently the staff was falling all over themselves to help. He had that 1964 Mercedes 190D for many years.

Bruce - Wy wife and I were shopping for a pickup truck in 1991-2. Her third and my second pickup. We were probably both wearing jeans and casual shirts. The sales guy led us to his office. I went to the washroom on the way. When I got back my wife said she had started to explain what we needed and he said lets wait for the man of the house to come in. For him that was the wrong choice. One, my wife earned more than I did, she had been driving pickups pulling a horse trailer for years and we both felt that he would not serve us properly. We left.

OK I need to stop here and ask, what IS it with sales people at car dealerships? Why would they possibly behave in such a way? Is it because they've been trained to think the cars they're selling are luxury items for status-conscious rich people? Or are they so busy they have to screen potential customers and immediately dump those they think would be wasting their time to try and sell to? Email me at [email protected] if you have any ideas. 

Here's one more reader comment, this one doesn't have anything to do with automobiles:

Shane who works for a community college in Colorado, USA - Hi Mitch, my wife and I, as well as our two young children, were house hunting many years ago. We stopped by an open house in a suburb and were greeted at the door by the realtor. She promptly told us that we wouldn't be able to afford this house. I'm not sure how she came to that determination (the house was well within our price range), but we just left and have refused to do business with her agency ever since.

Why? Why would a realtor behave like that? Argh!

Let's move on to this week's factoid:

Fact: Research Shows That People With Autism Have A Stronger Aptitude For Focusing On Tasks

Source: http://www.wservernews.com/go/c1u8tsul/

Question: Is mild autism a success indicator for the IT profession? 

Email your answer to us at: [email protected]

Until next week, 

Mitch Tulloch


Admin Toolbox

Admin Tools We Think You Shouldn't Be Without

GOT ADMIN TOOLS or other software/hardware you'd like to recommend? Email us at [email protected]

Veeam is happy to provide you with a study guide for Microsoft Certification Exam 74-409. The guide will take you through the exam objectives, helping you to prepare for and pass the examination.


This PowerShell module gives access to the Kerberos ticket cache. It can read and purge tickets of the current logon session.


O&O ShutUp10 givers you full control over which comfort functions under Windows 10 you wish to use, and you decide when the passing on of your data goes too far:


Split OST files without Outlook to compact and free space:



This Week's Tips

Windows - Create a Send To shortcut for command line program

Raymond Chen in his blog The Old New Thing has a great tip on how to create a Send To menu item when you want a program to run with a special command line option:


Windows Server - Prevent RE on reboot

Here's another helpful tip from Raymond Chen on how to prevent Windows Server from rebooting into the Recovery Environment when a node in a cluster crashes:


Windows - Security issue with compatibility mode

One final tip from Raymond, this one is about a possible security vulnerability when you choose to run a legacy application in Windows 2000 Compatibility Mode:


Events Calendar

IT/Dev Connections on October 23-26, 2017 in San Francisco, California


SharePoint Unite on October 24-26, 2017 in Haarlem, Netherlands


DEVintersection on October 31 - November 2, 2017 in Las Vegas, Nevada


European SharePoint, Office 365 & Azure Conference on November 13-16, 2017 in Dublin, Ireland


SharePoint Fest on December 609, 2017 in Chicago, Illinois


Add Your Event

PLANNING A CONFERENCE OR OTHER EVENT you'd like to tell our 100,000 subscribers about? Contact [email protected]

New on TechGenix.com

IT project management and design: Do it like a boss

The sheer complexity of modern IT has made IT project management more difficult. Here are some tips on how you can nail your next IT project.


A Hyper-V troubleshooting tale: Lessons learned

Troubleshooting is both a science and an art, and art is best learned by watching other artists do their work. Hyper-V troubleshooting is no different.


Hybrid datacenter is Docker's latest open source goal

Docker's latest quest is to power every enterprise's hybrid datacenter. Find out how it plans to gain dominance in this coveted market.


Integrate IPAM with System Center Virtual Machine Manager 2016

By tying your IPAM server into System Center VMM, you can use a single tool to manage virtual machines and IP addresses. Here's how to do it.


IT project management and design: Do it like a boss

The sheer complexity of modern IT has made IT project management more difficult. Here are some tips on how you can nail your next IT project.



Tech Briefing

Evolution of Exchange Online migrations: Hybrid deployment

From TechGenix


Migrate your public folders to Office 365 Groups

From You Had Me At EHLO


How to configure and run Exchange 2016 Audit logging

From MSExchangeGuru.com


How to use Power-Shell to Perform SMTP Relay Test

From SMTP25


Office 365 vs. Hosted Exchange: Which should you be using?

From TechGenix


Other Articles of Interest

KB4032188 Causes Win10 Confusion

Microsoft released a new Current Branch cumulate update known as KB4032188. The update has been causing some Win10 troubles. Some have found that after the mandatory update they were unable to log in. Inside, find out what to do when KB4032188 causes confusion.


Benefits of a Windows 10 S laptop with a Qualcomm ARM chip

It's the culmination of the long process of Windows adopting more and more of the hallmarks of mobile devices and operating systems, yet it will be available with a normal laptop form factor and desktop UI. 


How IT and end users can build mobile apps with RMAD tools

RMAD tools can make just about anyone a citizen developer, making building mobile apps easier for IT pros or end users. The tough part is finding the right platform. Inside, find out what factors organizations reviewing RMAD products must take into account. 


How does app layering work with nonpersistent desktops?

One of the big drawbacks of nonpersistent VDI is that users get no personalization. App layering can change that by keeping the apps separate from the OS itself. Inside, find out how app layering works the pros and cons, and more. 



WServerNews FAVE Links

This Week's Links We Like. Tips, Hints And Fun Stuff

GOT FUN VIDEOS or other fun links to suggest you'd like to recommend? Email us at [email protected]


Amazing Mirror Dance

French dancers Sadeck Waff and Marie Poppins with their creative mirror dance '2×2' where both dancers appear to be duplicated and dancing as four instead of two:


Incredible Dance On The Verge Of Reality

A mesmerizing and beautiful dance performance on the verge of reality by the Russian dance group Silva Sveta:


Diavolo Bring Their Incredible Talents to America's Got Talent 2017

Diavolo, once again, blows us all away with their incredible set pieces and dance routine:


People Are Awesome - Best Of The Week 35

Awesome people doing gymnastics, mountain biking, freerunning, martial arts, dancing, skating, hoola-hoop, skateboarding, basketball and more:


WServerNews - Product of the Week

Protect physical, AWS, and Azure workloads, plus Microsoft Office 365


Get significantly more protection from Veeam — for FREE and without limitations for six months with Veeam Agent for Microsoft Windows, Veeam Agent for Linux, Veeam Backup for Microsoft Office 365. For a limited-time only, 100% FREE — no additional purchase required and no strings attached!

Register now.

WServerNews - Editors

Mitch Tulloch is Senior Editor of WServerNews and is a widely recognized expert on Windows administration, deployment and virtualization. Mitch was lead author of the bestselling Windows 7 Resource Kit and has been author or series editor for almost fifty books mostly published by Microsoft Press. Mitch is also a ten-time recipient of Microsoft's Most Valuable Professional (MVP) award for his  outstanding contributions in support of the global IT pro community. Mitch owns and runs an information technology content development business based in Winnipeg, Canada. For more information see www.mtit.com.

Ingrid Tulloch is Associate Editor of WServerNews and was co-author of the Microsoft Encyclopedia of Networking from Microsoft Press. Ingrid is also manages research and marketing for our content development business and has co-developed university-level courses in Information Security Management for a Masters of Business Administration program.